IT Help Desk Team Lead, Glasgow (3 days in office), Salary £35k - £38k
Tech Pair are delighted to be exclusively bringing this role to market and are looking to engage with Helpdesk Team Leaders to drive performance, improve service delivery and lead from the front in a hands-on technical environment.
This is a brilliant opportunity for someone who enjoys leading teams while staying close to the tech — perfect for a senior support engineer ready to step up or an existing team lead looking for a fresh challenge.
You’ll be responsible for overseeing day-to-day helpdesk operations, ensuring 1st and 2nd line support is delivered in line with SLAs, while also maintaining and optimising the desktop environment across the business.
Alongside leadership responsibilities, you’ll remain technically involved — troubleshooting issues, supporting escalations and driving continuous improvement across systems and processes.
What You’ll Be Doing:
Leading and developing a team of helpdesk engineers whilst managing ticket flow, workloads and SLA performance.
Acting as an escalation point for technical issues and maintaining and optimising desktop infrastructure.
Administering O365, Azure AD, Intune, and Exchange environments and supporting Windows 10/11, hardware, mobile devices, and AV systems,
Producing performance reports and insights for senior stakeholders as well as
driving improvements to helpdesk tools, processes and user experience.
What We’re Looking For Is A Strong Technical Background Across:
Microsoft stack (O365, Azure AD, Intune)
Desktop support & device management
Networking fundamentals (TCP/IP, IP addressing)
Virtualisation (VMware beneficial)
Experience with helpdesk systems (Service Desk Plus ideal)
You will be a natural leader with the ability to mentor, coach, and develop others and possess strong communication skills with a customer-first mindset
To find out more, contact me or Michael Phair
